Return & Refund Policy
In spite of the Quality Checks we do, it is possible that the customer receives a product that is not in the best condition.This might happen due to damages in transit or manual errors. To make sure that our customer receives the best product, we offer completely free replacements to our customers due to misprint and quality errors. You just have to email us on [email protected] with a few pictures or a video showing the exact defect with the product and we will have your replacement product shipped out within 24 hours of it being authorized. We do not ask for the defected product to be returned back to us and hence no reverse pick-ups need to be scheduled. In this case we request you to communicate with us within 5 days of delivery, which means you have 5 days after receiving your item to request a return.
For all product quality issues, we would request you to send an email to [email protected] Please include pictures of the defected product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification. On verification, we shall issue a replacement to our customer. In cases, if the product delivered to the customer is in perfect condition but the customer still does not want to keep the product, it would be our decision to accept a return from the customer. Cartoonpanti would not refund such orders. Since the product is customized to customer requirements, any such return or rejection must be channelled through you. We do not refund for any modification of size or color and hence such modifications are to be offered at your expense and discretion.
To start a return, you can contact us at [email protected].
You can always contact us for any queries at [email protected].
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.